Our Service Level Agreement (SLA)

99.99% Network Uptime Guarantee
Reseller2Host believes in backing up our promises with real guarantees and that it is high time for the web hosting industry to do business with integrity. We can offer a genuine 99.99% uptime guarantee because we have invested in brand name reliable servers and network equipment, quality network and server monitoring systems, redundant backup systems and have hired professional and experienced engineers and server administrators who can anticipate potential problems and emergencies.

30 Day Money Back Guarantee
Reseller2Host Packages include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus domain name registration fee and overage charges) if you cancel your account within 30 days of the activation of your account.

Database Server Guarantee
Our Database mySQL & MS SQL server Server Clustering Solution protects customers' database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability.

Support Response Guarantee
We're staffed 24 hours a day, 365 days of the year. When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response within 6-8 hours. Please note that this does not mean that our average response takes 6-8 hours. During business hours, our average ticket response time is under 20 minutes, and at night, only a few hours.

Web Site Availability Service Level Agreement COVERAGE This Web Site Availability Service Level Agreement applies to YOU if YOU have ordered *any* hosting plans ("Service") and YOU are in good financial standing with Reseller2Host. SERVICE LEVEL Reseller2Host guarantees to have network connectivity available 99.9% of the time and http access by third parties 99.5% in any particular month ("Web Site Availability"). CREDITS In the event that there is no Web Site Availability, Reseller2Host will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: Web Site Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to billing@mywipl.com. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by Reseller2Host. Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability. RESTRICTIONS Credits shall not be provided to YOU in the event that YOU have no Web Site Availability resulting from (i) scheduled maintenance, (ii) YOUR behavior or the performance or failure of YOUR equipment, facilities or applications, or (iii) circumstances beyond Reseller2Host's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR Web Site. LIMITATIONS On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Reseller2Host. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Reseller2Host, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.